Shipping policy

At Urban Duo, we aim to deliver your orders in a timely and secure manner.

Shipping Locations

We currently ship across India. International shipping may be available for select orders or bulk purchases. For international inquiries, please contact us directly.

Order Processing

Orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

• Domestic orders are typically delivered within 4–8 business days, depending on your location.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment. Any additional charges for special delivery requests will be communicated in advance.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS, allowing you to monitor your delivery status.

Delivery Issues

Urban Duo is not responsible for delays caused by courier partners, incorrect shipping information provided by the customer, or force majeure events. Please ensure your delivery details are accurate at the time of placing the order.

Damaged or Missing Items

If you receive a damaged package or an incorrect item, please contact us within 48 hours of delivery with clear images of the product and packaging. We will assist you as per our Return & Refund Policy.

Contact Us

For any shipping-related queries, please reach out to us at:
Email: shop.urbanduo@gmail.com