Refund policy

At Urban Duo, we take pride in the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

Returns are accepted only in case of:

• Damaged products

• Manufacturing defects

• Incorrect items delivered

To be eligible for a return, the product must be unused, unwashed, and in its original condition with all tags and packaging intact. Return requests must be raised within 7 days of delivery.

Non-Returnable Items

We do not accept returns for:

• Size or fit issues

• Color variations due to screen differences

• Products damaged due to misuse or improper handling

Refunds

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 7–10 business days.

Exchange Policy

Exchanges are allowed only for defective or damaged products, subject to stock availability.

Return Process

To initiate a return or exchange, please contact us with your order details and supporting images at:
Email: shop.urbanduo@gmail.com

Our team will guide you through the next steps.

Business Information

Urban Duo is a trademarked brand.
GST registered under the trade name DK Exports.